Refund policy

1. Refund Eligibility

We accept refund requests for defective, damaged, or incorrect items. If you’re not satisfied with your order, contact us at MXLNEbrand@outlook.com within 7 days of delivery. Include your order number and clear photos of the issue.

2. Conditions

To qualify for a refund:

  • Item must be unworn, unwashed, and in original packaging.

  • Claims must be submitted within the 7-day window.

3. Non-Refundable Items

  • Sale items

  • Gift cards

  • Limited edition or final drop pieces

4. Processing Time

Approved refunds will be processed within 5–10 business days. Funds will be returned to the original payment method.